At US Elite, we stand behind the quality of our professional-grade California wine concentrates. To maintain the highest standards of food safety and inventory integrity, our refund and returns policy is active for 30 calendar days from the date of delivery.
The 30-Day Limit: If 30 days have elapsed since your purchase was delivered to your winery or facility, we generally cannot offer a full refund, credit, or exchange.
Pre-Authorization: No returns will be accepted without a prior Return Merchandise Authorization (RMA) issued by our customer service department.
Due to the aseptic nature of our fermentation ingredients, the criteria for a return are strictly enforced to prevent cross-contamination and ensure product purity for all our clients.
Sealed Integrity: To be eligible for a return, your item must be unused, unopened, and in the exact same condition that you received it.
Aseptic Packaging: The product must remain in its original vacuum-sealed aseptic packaging. If the tamper-evident seal on a 19.3L pail or a 200L drum has been broken, the item is immediately disqualified from being returned for safety and quality control reasons.
Proof of Purchase: A valid receipt or digital order confirmation from US Elite is mandatory to initiate any return or refund process.
Certain goods are legally and logistically exempt from being returned. These include:
Perishable Goods: Any wine concentrate where the internal bag-in-box or drum liner has been compromised or exposed to external air.
Custom Blends: Specialized varietal orders tailored to specific winery requirements.
Downloadable Assets: Technical winemaking guides, digital software, or gift cards.
Sale Items: Only regular-priced inventory may be refunded. Items purchased under "Clearance," "Flash Sale," or "Final Sale" categories are non-refundable.
Once your return shipment is received at our Thousand Palms, California facility, it undergoes a rigorous quality inspection by our laboratory team.
Inspection Notification: We will send you an automated email to notify you that we have received your returned item.
Approval/Rejection: Following the inspection, we will notify you of the approval or rejection of your refund based on the seal integrity.
Credit Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, Wire Transfer, or Business Account) within 5–10 business days, depending on your financial institution’s processing times.
We understand the challenges of shipping heavy industrial pails and drums. We only replace items if they are defective or damaged during transit.
Immediate Reporting: If your shipment arrives with visible leaks or structural damage to the container, you must document the damage with photographs and email customerservice@uselitewine.com within 24 hours.
Exchange Procedure: If an exchange is approved due to shipping damage, we will arrange for a replacement of the same varietal to be dispatched to your facility at no additional cost to you.
To return your authorized product, you should mail it to our primary logistics hub: US Elite Winery Supplies Attn: Returns Dept. 72-111 Dunham Way, Thousand Palms, CA 92276
Cost of Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping to your facility will be deducted from your total refund amount.
Insurance for High-Value Returns: If you are returning expensive items (such as multiple drums or a full pallet), we strongly recommend using a trackable shipping service or purchasing shipping insurance. US Elite does not guarantee that we will receive your returned item and is not responsible for returns lost in transit by third-party carriers.
If you haven’t received a refund yet, please follow these steps:
Check your bank account again to account for pending transactions.
Contact your credit card company; it may take several days before your refund is officially posted to your statement.
Contact your bank regarding their standard processing times for business-to-business transactions.
If you have completed these steps and still have not received your refund, please contact our accounting team at 760 343 1840.
